GENERAL TERMS & CONDITIONS

Effective Date: March 01, 2024

ORDER PROCESS
Selection of the desired product by clicking the "Add to Cart" button.
Confirmation of the purchase by clicking the "Checkout" button.
Login to the shop by registering with your email address.
Selection of the shipping method & entry of your delivery address details.
Choosing the payment method & entering the relevant information.
Your purchase offer will only be acknowledged by me through an email from hello@leajpgraw.com after completing your purchase (more details are provided in the following section).

Your orders are processed through the online shop of lea.jpg.raw. If a product is only available for delivery at a later date, the order will be taken into backorder. If it is determined after the order confirmation that a product is not available, you will be informed that the corresponding order must be canceled. In this case, any payments already made will be refunded.

PURCHASE OF PRODUCTS
The purchase of products is subject to the conditions applicable at the respective time. Before committing to a product purchase, you are responsible for reading the product description in full. By completing the payment process through the "Place Order" button, a legally binding contract for the purchase of the corresponding products is concluded (more details are provided in the upcoming section "Conclusion of Contract").

During the payment process, you will be presented with an overview of all products you have added to the cart. The overview includes the essential characteristics of each product, the total price for all products, and the shipping costs. All import taxes, fees, including value-added taxes outside Switzerland, are your responsibility. We will not invoice or bear these and are therefore not part of the listed invoice properties. Accordingly, these will be directly charged to you by the respective delivery country.

On the payment page, you also have the option to review the products and quantities and, if necessary, make changes, remove, or correct them. You can also use the editing function to identify and correct any input errors before placing your final binding order. All specified delivery times apply from the receipt of your payment of the purchase price. When you click the "Place Order" button, you give a binding order to purchase the listed products at the specified price and shipping costs. To complete the ordering process through the "Place Order" button, you must acknowledge these terms as legally binding for your order by checking the corresponding box.

I will then send you an order confirmation via email, listing your order again, which you can print or save using the appropriate function. Please note that this is an automatic notification, confirming only that I have received your order. It does not indicate that I have accepted your order.

CONCLUSION OF CONTRACT
The legally binding agreement for the purchase of products is only concluded when I transmit a declaration of acceptance to you via email or when the products are shipped to you. I reserve the right not to accept your order. This does not apply in cases where I offer a payment method – and you choose it for your order – where a payment process is initiated immediately upon submission of the order (e.g., electronic transfer or real-time transfer via Twint). In this case, the legally binding agreement (contract) is considered concluded when you initiate the ordering process, as described above, through the "Place Order" button. The purchase contract can be concluded in German and English. After the conclusion of the contract, the terms of the contract will be stored by us, and you will no longer have access to them.

PRICES
The prices of my products are listed on the site. I reserve the right to change these prices at any time and to correct unintentional pricing errors. These changes will not affect the price of products you have purchased before.

PAYMENT
Payments must be made in Swiss Francs.
Accepted payment methods include credit cards (Visa, Mastercard, Apple Pay, AMEX, TWINT, and prepayment). When paying by credit card, the charge is made upon ordering.

SHIPPING
Orders are ready for shipment within 1-3 working days after receipt.

We offer worldwide shipping. All deliveries are sent through the Swiss Post. Shipping costs depend on the size and weight of the ordered products and the delivery location.

Your package does not automatically include a tracking number. If you want a tracking number, you must select this option at an additional cost during the shipping method selection.

Estimated shipping time in Switzerland (only B-Post): 2-3 working days after dispatch.
Estimated shipping time in Europe: 7-15 working days after dispatch.
Estimated shipping time outside Europe: 17-30 working days after dispatch.

PRE-ORDER
Products for which a pre-order is offered are ready for dispatch between 2-3 weeks after receipt of the pre-order. The estimated time for each product is indicated in the product description. If there is a delay, we will contact you.

DAMAGES & DELAYS
You are obligated to immediately check the delivered goods for correctness, completeness, and integrity. Damages to the delivered goods must be reported to the executing transportation company as soon as possible, but no later than 5 days after delivery, and also to us. In case of complaints, all parts of the original packaging must be retained and should only be disposed of after written approval from the transportation company or us.

I make every effort to pack your order securely. If you notice any visible damage to the delivery upon receipt, document it if possible, preferably with photographs. If the included goods are also damaged, please contact me via email. I will personally get in touch with you. Any return must be discussed with me in advance.

You can claim a defect in the product unless there are exclusion reasons. Exclusion reasons may include elemental damages, moisture damages, impact or fall damages, natural wear and tear, mishandling, and damages caused by external influences.

Defective products will not be picked up. You can return the defective product at your own cost and risk or deliver it to the designated location. Defective products must be sent in the original packaging with all accessories, specifying an order number assigned by lea.jpw.raw for the return. If the original packaging is missing or defective, the product must be packed for transport at your own cost.

I do not take responsibility for delivery delays or losses by the transportation company. If you provide incomplete or incorrect address information, no refunds for shipping costs will be made.

RIGHT OF RETURN
As I run a small business, it is not possible for me to implement cancellations, returns, or refunds. If you have any concerns regarding your order, please contact me via email. I am confident that we will find a solution together.

But still, outside of Switzerland, the following applies: You can revoke this contract within 14 days without providing reasons. The withdrawal period expires 14 days after the day on which you or a third party, designated by you and not the carrier, takes physical possession of the goods. To exercise your right of withdrawal, you must inform me of your decision to withdraw from this contract by means of a clear statement via email (hello@leajpgraw.com).

If you withdraw from this contract, I will reimburse you – without undue delay and, in any case, no later than 14 days after receiving notification of your withdrawal – for all payments received from you, including delivery costs (except for additional costs incurred due to your choice of a delivery method other than the least expensive standard delivery offered by me). I will make such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any case, you will not incur any fees for such reimbursement. I may withhold reimbursement until I have received the goods back in an undamaged condition. The return or handover of the goods should be sent to:

Lea Marti
Am Wald 46
2504 Biel
Switzerland

without undue delay, and in any case, no later than 14 days after notifying me of your withdrawal. The deadline is met if you send back the goods before the 14-day period has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

STORING ONLINE PAYMENT INFORMATION
You can save a preferred payment method for the future. In this case, I will store this payment information in accordance with applicable industry standards, if available (e.g., PCI, DSS). You can identify your stored card by the last four digits.

PERMITTED USE
My services are provided to you for informational purposes and for private, non-commercial use only. When using my services, you must comply with these terms and all applicable laws. Unless expressly permitted by these terms, it is not permissible to: (i) use my services in an unlawful or fraudulent manner (including the infringement of third-party rights) or for the purpose of collecting personal data or impersonating other users; (ii) modify or use our notices on copyright, trademarks, or other proprietary rights or interfere with the security-related features of our services; (iii) use our services in any way to manipulate or falsify content or undermine the integrity and accuracy of content, or take actions to disrupt, damage, or interrupt parts of my services; (iv) use my services to send, receive, upload/post material that does not comply with my content standards; (v) use my services to transmit unwanted or unauthorized advertising or promotional material or enable its transmission; (vi) use my services to transfer or upload data that contains viruses, trojans, worms, time bombs, keyloggers, spyware, adware, or other harmful programs or similar computer code designed to impair the operation of computer software or hardware; (vii) use robots, spiders, other automatic devices, or manual procedures to monitor/copy my or other sites or the content contained in my services, or use network monitoring software to determine the architecture of my services or extract usage data from my services; (viii) engage in behavior that restricts or prevents other users from using my services, or (ix) use my services for commercial purposes or in connection with any commercial activity without my prior written consent. You agree to fully cooperate with me in investigating any activity that is suspected or actually violates these terms.

INTELLECTUAL PROPERTY RIGHTS
My services and associated content (and any derivative works or improvements thereto), especially regarding all texts, illustrations, files, images, software, scripts, graphics, photos, sounds, music, videos, information, content, materials, products, services, URLs, technology, documentation, trademarks, service marks, trade names, and trade dress, as well as interactive features and all intellectual property rights therein, are either owned by me or licensed to me, and none of the provisions in these terms grant you rights in connection with my intellectual property rights. Unless expressly stated here or required by mandatory legal provisions for the use of the services, you do not acquire any rights, claims, or interests in my intellectual property rights. All rights not expressly granted in these terms are expressly reserved. If the products include digital content, such as music or videos, the rights as outlined on the site in relation to such content are granted to you.

DISCLAIMER OF WARRANTIES FOR THE USE OF THE SITE AND SERVICES
The services, my intellectual property rights, and any information, materials, and content provided in connection therewith and made available to users free of charge are provided without any warranty or availability guarantee, and without any warranties of any kind, express or implied (warranties of fitness for a particular purpose or warranties regarding the security, reliability, timeliness, accuracy, and performance of our services, among others), except in cases of malicious non-disclosure of defects. I do not warrant that free services will be uninterrupted and error-free or that they will meet your requirements. Access to the services and the site may be suspended or restricted due to repairs, maintenance, or updates. The warranty for products, as outlined above, remains unaffected.

INDEMNIFICATION
You agree to defend and hold me harmless from and against all actual or alleged claims, damages, costs, liabilities, and expenses (including reasonable attorney fees) arising out of or in connection with your use of the website and the services in violation of these terms, including particularly any use that violates the restrictions and requirements set forth in the "Permitted Use" section, unless such circumstances are not attributable to your fault.

LIMITATION OF LIABILITY
I am only liable for intent, gross negligence, negligent violation of life, body, health, or for a negligent breach of a material contractual obligation, and only in the case of paid services or the sale of products. A "material contractual obligation" means an obligation whose fulfillment is a prerequisite for the proper implementation of the agreement and on which you can normally rely. My liability for the negligent breach of a material contractual obligation is limited to the amount of a typical and foreseeable damage for this type of contract. Our liability under the Product Liability Act or in the event that I have explicitly given a guarantee remains unaffected. The above provisions apply to my contractual liability (including liability for futile expenses) and non-contractual liability (including liability in tort) as well as liability arising from pre-contractual dealings (culpa in contrahendo). They also apply in favor of the managing director, executive employees, or other legal representatives, employees, and vicarious agents.

CHANGE OF TERMS AND SERVICES
I reserve the right to change these terms from time to time at my sole discretion to comply with changes in the law or to account for additional features that I may introduce or if I otherwise develop our business. Therefore, you should read these terms regularly and in any case during the payment process when you purchase products. The new terms apply to any new order you place after the effective date of the new terms. If continuous services used by you are affected by the changes in the terms, I will take your legitimate interests into account in an appropriate manner. I will inform you of such changes in a timely manner. The changes are deemed accepted by you if you do not object to these changes within two months after this notification. I will point this out in our communication. If you object to the changes, I have a special right of termination - without further obligations towards you - which becomes effective on the date of the changes coming into effect.

I can modify the services, terminate the provision of the services or one or more features of the offered services, or restrict the services. I can permanently or temporarily terminate or suspend access to the services itself - without giving reasons and without further obligations. I will inform you in a timely manner, if possible under the given circumstances, and consider your legitimate interests in such measures.

LINKS TO THIRD-PARTY WEBSITES
The services may contain links through which you can leave the site. Unless otherwise stated, the linked sites are not under my control, and I am not responsible for the content of linked sites, for links contained on a linked site, or for changes and updates to such sites. I am not responsible for transmissions received from a linked website. Links to third-party websites are provided for informational purposes only. The fact that I have added links to other websites does not imply that I own them or endorse their content.

MISCELLANEOUS
A waiver by either party of a breach or default under these terms shall not constitute a waiver of any preceding or subsequent breach or default.

The headings used in these terms are for convenience only and have no legal significance.

Unless expressly stated otherwise: if any part of these terms is deemed unlawful or unenforceable for any reason, it is agreed that such part of the terms shall be struck and the remaining terms shall remain unaffected and fully effective.

Without my prior written consent, you may not assign any agreement with me under these terms or any of your contractual rights or obligations in whole or in part.

These terms constitute the entire agreement and supersede all prior written or oral agreements between you and me regarding the services and the sale of products.

The provisions of these terms that, by their nature, are intended to survive such termination, shall survive, including provisions regarding indemnification, releases, disclaimers, limitations of liability, and this "Miscellaneous" section.

APPLICABLE LAW
These terms are governed by Swiss substantive law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and are to be interpreted accordingly. Please note that I am not obliged to settle disputes with consumers before alternative dispute resolution bodies.

CONTACT
To contact me, please send an email to: hello@leajpgraw.com.